Many users have reported issues when importing from Suntrust to QuickBooks. The major issue has been the appearance of error messages related to QuickBooks Error OL-222 on the screen. This error has occurred during the attempts of connecting to other banks as well. This technical issue is a result of QuickBooks not being able to receive responses from the server of the bank for importing transactions, or it may be caused because the user is attempting to import multiple characters. 

The error appears as “QuickBooks was not able to complete your request. Please contact your financial institution (OL-222).” Within the ambit of this article, you will get to learn the ways to fix QuickBooks Error OL-222 and the causes which provoke its occurrence.

Main causes of QuickBooks Error OL 222 - Web Import Error

The list of different causes leading to this error is given below:

• Importing non-compliant characters in QuickBooks.
• The format of the company file is not the correct or compatible one.
• Bank server maintenance
• Programs in the background conflicting the connection to the server 
• Poor internet can also lead to Error OL-222 Web Import Error in QuickBooks.

Different ways to resolve QuickBooks Error OL 222

This technical issue can be fixed using the following methods.

Method 1: Create a new FIDIR.txt file

• Open FIDIR.txt file in QuickBooks folder and copy all its contents.
• Now, create a new one and past the contents in that. Then, save it and rename it as FIDIR.txt.
• Then, delete the earlier file from where contents were copied.
• Download the file from Downloads and resources folder also and paste the newly created file there.
• This should fix Error code OL222 during the importing of transaction.

Method 2: Formatting QBO file

• Right-click .QBO file, then go to Edit.
• Open the file using Notepad or other text editor program.
• Now, search for “amp”, and delete it. Then save the file.
• Try the import process again from Suntrust to QuickBooks. This should rectify QuickBooks Error code OL-222.

Method 3: Changing Bank Feeds

• Run QuickBooks, then go to Banking menu. Then, head to Bank feeds.

• Here, click on Change Bank Feeds Mode. Choose Classic Mode, then import the .QBO file again from Suntrust to QuickBooks.

Method 4: Creation of a new Test File

Users should try importing the transactions to a new company test file. This will discard any chances of Error code OL=222 caused by a damaged  company file. The steps are:

• Run QB and go to File menu. Then, choose New Company.
• Then, click on Express Start and name the file as “TestCompany”.

• Now, try importing the transactions from the bank to this newly created company file. 

Summing Up!

This discussion focused on the ways to “fix QuickBooks Error code OL-222”, a Web Import error when importing transactions from Suntrust to QuickBooks. Facing technical trouble in QB or QBO? Just call our QuickBooks desktop error support experts at 1-800-761-1787.